REFUND POLICY
RETURNS & REFUND POLICY
We hope you love your Hunter & Snow purchase as much as we loved creating it.
Many of our products are handmade, crafted in small batches or made from natural materials. Variations in colour, texture, finish and form are part of their character and should not be considered faults.
DAMAGED OR FAULTY POLICY
If your order arrives damaged or faulty, please contact us within 48 hours of delivery at info@hunterandsnow.com with your order number and photographs of the item and packaging.
Where appropriate, we will offer a replacement, repair or refund.
CHANGE OF MIND
We do not offer refunds or exchanges for change-of-mind purchases.
Please review product descriptions and dimensions carefully before placing your order.
HAND-MADE VARIATIONS
Small imperfections and natural variations are part of the handmade process and contribute to the uniqueness of each piece. These are not considered defects and are not eligible for return or refund.
SHIPPING COSTS
Original shipping costs are non-refundable unless the return is due to a damaged or faulty item.
Thank you for supporting a small business and choosing thoughtfully made pieces.